Effective Date: January 1, 2026 | Last Updated: October 2026
At Kippah Cam, we stand behind the quality, craftsmanship, and Halachic integrity of every product shipped from our manufacturing workshops. Because our catalog comprises both custom-tailored event merchandise and stock Judaica accessories, our refund and remake policy is structured as follows:
1. Custom-Manufactured & Monogrammed Orders
Custom wedding kippot, Bar Mitzvah skullcaps, synagogue Parochet curtains, and custom embroidered tallit bags are manufactured strictly to your pre-approved digital mockups:
- Pre-Production Digital Sign-Off: Prior to bulk stamping or embroidery, our design team submits high-resolution digital proofs showing exact Hebrew/English font sizing, spelling, foil finish, and fabric alignment. Bulk manufacturing only begins upon written client confirmation.
- Manufacturing Defect & Spelling Guarantee: If the final delivered goods deviate from your approved digital mockup, contain incorrect spelling produced by our studio, or exhibit fabric/stitching flaws, we will immediately remake and express-ship the order free of charge, or issue a 100% full refund.
- Client Proofing Errors: Because personalized items cannot be restocked or resold, errors approved on the digital proof by the client cannot be refunded; however, we provide emergency priority re-run discounts at cost.
2. Stock Non-Customized Judaica (Wash Cups, Benchers, Accessories)
- 30-Day Return Window: Non-personalized stock items in their original, undamaged packaging may be returned within 30 days of receipt for an exchange or full merchandise refund.
- Transit Damage Guarantee: In the rare event that acrylic or ceramic items (e.g., wash cups, salt shakers) sustain shipping damage during international transit, provide photo documentation within 48 hours of courier delivery for an immediate zero-cost replacement or full credit.
3. Cancellation Window
Standard orders may be modified or cancelled free of charge within 24 hours of placement. Once custom fabric cutting, custom foil mold casting, or embroidery digitizing has commenced, cancellation may incur a raw material setup deduction.
4. How to Request an Inspection or Return
To initiate a return inquiry or report an order defect, contact our support team:
Kippah Cam Client Care & QA Desk
WhatsApp / Phone: +86 167 6020 0489
Online Wholesale Desk: Submit Order Inspection